Returns and Refund Policy

At Entereza Health, we want you to receive your order in good condition and as described. If something isn't right, please contact us so we can review the issue.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us with your order number, a description of the problem, and clear photographs of the affected product and packaging. Claims for damaged, defective, or misprinted products should generally be submitted within 30 days of receiving your order.

If your package appears to be lost in transit, please contact us with your order number and tracking information. Claims for lost shipments should generally be submitted within 30 days of the estimated delivery date.

After reviewing your claim, we will advise you of the next steps. Depending on the circumstances and the applicable policy, an eligible claim may qualify for a replacement or refund.

Returns or refunds requested for reasons other than damage, defects, incorrect items, or shipping issues are subject to Entereza Health's applicable return conditions.

Products may be subject to restrictions on returns for hygiene, safety, or other reasons. Any applicable exclusions and conditions will be communicated in our return policy.

If a refund is approved, the time it takes to appear in your account may depend on your original payment method and payment provider.

For assistance with a return, refund, damaged product, or missing order, please contact us through the contact details provided on our website and include your order number.